Castle Sweep Cleaners (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book our cleaning services, or otherwise interact with us.
1. What Information We Collect
We collect the following types of information:
Personal Information
● Name
● Email address
● Phone number
● Billing address
● Service address
● Payment details (processed securely by third-party processors)
Usage Data
● IP address
● Browser type
● Device information
● Pages visited
● Time spent on the site
Optional Information
● Photos submitted by you (e.g., for quotes)
● Notes or instructions related to services
2. How We Use Your Information
We use your information to:
● Provide and manage your cleaning services
● Process payments and send receipts
● Confirm or reschedule appointments
● Communicate with you about services or promotions
● Improve our website and services
● Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We only share it with:
● Trusted service providers (e.g., payment processors, scheduling tools)
● Our internal cleaning staff and contractors — only what’s necessary to fulfill the job
● Authorities, if required by law
4. Cookies and Tracking
We may use cookies or similar tools to improve your website experience and analyze traffic. You can adjust your browser settings to block or delete cookies at any time.
5. How We Protect Your Information
We implement reasonable security measures including encryption, limited access, and secure third-party platforms to protect your personal data. However, no online system is 100% secure.
6. Your Rights
You have the right to:
● Request a copy of your personal data
● Correct inaccurate information
● Request deletion of your data (unless required to retain it for legal or service reasons)
To make a request, email us at [email protected].
7. Children’s Privacy
Our website and services are not directed toward children under 13. We do not knowingly collect personal data from anyone under that age.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date at the top. Continued use of our services means you accept the updated policy.